COVID-19 FAQs for Service Providers

COVID-19 shares many symptoms with a common cold flu and hay fever. A full list of symptoms can be found here.

No matter how mild, parents/carers should not send their child to care if they see any symptoms.

It is important that you:

1. Do not send your child to care; and
2. Get your child tested for COVID-19 if they present any symptoms.

Click here for guidance on how to use a RAT test.

If your question is about:

• health advice; or
• information about COVID restrictions

please contact the Public Health hotline on 1800 671 738 or seek information on the coronavirus website.

If your question is about:

• the operation of your child’s education and care service;
• service policies; or
• changes to enrolment or attendance

please contact your service directly.

COVID-19 shares many symptoms with a common cold flu and hay fever. A full list of symptoms can be found here.

No matter how mild, parents/carers should not send their child to care if they see any symptoms.

It is important that you:

1. Do not send your child to care; and
2. Get your child tested for COVID-19 if they present any symptoms.

Click here for guidance on how to use a RAT test.

If your question is about:

• health advice; or
• information about COVID restrictions

please contact the Public Health hotline on 1800 671 738 or seek information on the coronavirus website.

If your question is about:

• the operation of your child’s education and care service;
• service policies; or
• changes to enrolment or attendance

please contact your service directly.

COVID-19 shares many symptoms with a common cold flu and hay fever. A full list of symptoms can be found here.

No matter how mild, parents/carers should not send their child to care if they see any symptoms.

It is important that you:

1. Do not send your child to care; and
2. Get your child tested for COVID-19 if they present any symptoms.

Click here for guidance on how to use a RAT test.

If your question is about:

• health advice; or
• information about COVID restrictions

please contact the Public Health hotline on 1800 671 738 or seek information on the coronavirus website.

If your question is about:

• the operation of your child’s education and care service;
• service policies; or
• changes to enrolment or attendance

please contact your service directly.

COVID-19 shares many symptoms with a common cold flu and hay fever. A full list of symptoms can be found here.

No matter how mild, parents/carers should not send their child to care if they see any symptoms.

It is important that you:

1. Do not send your child to care; and
2. Get your child tested for COVID-19 if they present any symptoms.

Click here for guidance on how to use a RAT test.

If your question is about:

• health advice; or
• information about COVID restrictions

please contact the Public Health hotline on 1800 671 738 or seek information on the coronavirus website.

If your question is about:

• the operation of your child’s education and care service;
• service policies; or
• changes to enrolment or attendance

please contact your service directly.

COVID-19 shares many symptoms with a common cold flu and hay fever. A full list of symptoms can be found here.

No matter how mild, parents/carers should not send their child to care if they see any symptoms.

It is important that you:

1. Do not send your child to care; and
2. Get your child tested for COVID-19 if they present any symptoms.

Click here for guidance on how to use a RAT test.

If your question is about:

• health advice; or
• information about COVID restrictions

please contact the Public Health hotline on 1800 671 738 or seek information on the coronavirus website.

If your question is about:

• the operation of your child’s education and care service;
• service policies; or
• changes to enrolment or attendance

please contact your service directly.

COVID-19 shares many symptoms with a common cold flu and hay fever. A full list of symptoms can be found here.

No matter how mild, parents/carers should not send their child to care if they see any symptoms.

It is important that you:

1. Do not send your child to care; and
2. Get your child tested for COVID-19 if they present any symptoms.

Click here for guidance on how to use a RAT test.

If your question is about:

• health advice; or
• information about COVID restrictions

please contact the Public Health hotline on 1800 671 738 or seek information on the coronavirus website.

If your question is about:

• the operation of your child’s education and care service;
• service policies; or
• changes to enrolment or attendance

please contact your service directly.